If you purchased a pack but it does not appear, it could be that your Wi-Fi connection was weak at the time of downloading. Try downloading again (you will not be charged twice, even though it says to tap ‘buy’) when you have a strong connection. You could also try closing and re-opening the app.
I bought an instrument pack, but where is it?
Tap the ‘quaver’ icon on the main menu page to see which instrument packs you have loaded. If you purchased a pack but it does not appear, it could be that your Wi-Fi connection was weak at the time of downloading. Try downloading again (you will not be charged twice, even though it says to […]
I’ve forgotten my username and/or password. How can I retrieve it?
The easiest thing to do in this situation is to create a new user account. However, if you have accumulated points on the leaderboard and want to continue with your current username, you can email it to us through the ‘contact us’ page and we can retrieve your password for you.
Do I have to pay for an instrument pack more than once?
No. Once you have purchased a pack with your AppleID, it is available to any user on any device associated with that AppleID.
Why do I have to enter my username twice?
Entering your username twice means you are very unlikely to accidentally misspell it. Once you have created your username you can’t change it, and your username will appear on the ScaleBlitzer Leaderboard on the ScaleBlitzer website.
Why do I have to log in?
Logging in ensures that no-one else can practice with ScaleBlitzer under your username and account. There will be plenty of brothers and sisters who may be tempted to muck up each other’s stats!
How can I make sure no-one else in my family practices using my account?
By logging in with your username and password each time you use ScaleBlitzer. Make sure you don’t turn on the ‘automatically login’ feature.
Can I change my home city?
Very easily – just go to the ‘edit details’ screen in Character Options.
I’ve just got a new device. Do I have to start again and lose all my points?
ScaleBlitzer’s new ‘Device Transfer’ feature allows you to switch devices without having to start again. You retain your user name, character, wardrobe and all of your points. The only catch is that the instrument packs you’re using are not transferable – you will need to download them again on your new device (and you won’t […]
Can two people use ScaleBlitzer on the same device?
Yes, but they will need separate user accounts. You can add as many users as you like and each user will need to buy their own Instrument Pack.